In the modern concept of service, your customer participates in vehicle diagnostic process, increasing transparency and confidence in workshop. That is why the use of diagnostic lines in the vehicle reception area is increasingly important.
In workshops, diagnostic or pre-ITV lines have been common for long time, as way of enhancing communication with the customer.
By encouraging customer participation in the decitions of repair work, the workshop conveys an image of transparency, trust and professional competence.
After the repair, the customer can see the success of the work for himself.
The vehicle will go again through the line and by graphic representations the mechanic will show the owner the new results.
This will increase customer satisfaction and get workshop loyalty.
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